Which communication method is discouraged due to privacy concerns in healthcare settings?

Sending texts about patient care is discouraged due to privacy concerns because text messaging, unlike secure communication methods, often lacks adequate encryption and protection from unauthorized access. This increases the risk of sensitive patient information being intercepted or accessed by individuals who should not have access to it. Text messaging can easily be sent to the wrong recipient or stored in a manner that might not ensure the confidentiality of patient data, exposing healthcare organizations to potential HIPAA violations.

In contrast, secure patient portals are designed specifically to facilitate private communications between healthcare providers and patients, offering a protected environment where sensitive information can be shared securely. Conference calls might pose some privacy risks, but they generally provide a secure setting when managed properly. Making inquiries over the phone, while not ideal, can still be executed with care to maintain patient confidentiality. Thus, the method of sending texts about patient care stands out as particularly problematic in protecting patient privacy in healthcare settings.